Scenario Writing
Scenarios are fictitious stories of the users or personas we are designing for. They involve a user performing certain actions or simulations to accomplish a goal. It also involves using a product, service or prototype to accomplish certain goals in their day-to-day activities or otherwise. Scenario stories also help product team members align on user objectives.
Outcome
A future-state product vision that the team can use to begin adding more fidelity to through content wireframes, design studios, and prototypes.
Method
- Imagine our user (we’ll focus on one at a time, starting with applicant, SMO, adjudicator, etc.) in their environment, trying to meet the goals we’ve outlined in Part A.
- Thinking about their entire workflow, try to list out all the steps they would perform using our blue-sky solution (one step per post-it, without focusing on what’s possible, what’s the current process, if the role/step exists now or not.).
- Once everyone has written scenarios out for a user, review and have each person share their scenario, others ask questions.
- Work as a team to create one master scenario.
- This becomes our 10 year product vision.
- Next steps: Pare down into 5 year, 2 year, MVP (increments are flexible)